Do I need to book an appointment?

We recommend booking your appointment in advance to secure your preferred date, time, and therapist. However, we may occasionally have last-minute availability. Feel free to call us or visit the salon to check whether any appointments are available at short notice.

​

How do I book an appointment?

You can book your appointment online through our website, by calling the salon, sending us a message on Facebook or Instagram, or by visiting us in person.

​

What are your opening hours?

Our salon is open Monday to Sunday, from 9:00 am to 7:00 pm.

Please note that these are our standard opening hours and may occasionally vary depending on therapist availability. As all professionals at Reign of Beauty are self-employed, not every therapist is available every day or throughout our full opening hours.

On some days, the salon may close earlier if there are no scheduled appointments. We recommend booking in advance to avoid disappointment, as the salon may not always be open for walk-in clients.

​

Do I need to pay a deposit?

Some treatments require a deposit to secure your appointment.

If a deposit is required, we will contact you after your booking to arrange payment. Your appointment will only be confirmed once the deposit has been received.

If you cancel with less than 48 hours' notice or fail to attend your appointment (a no-show), your deposit will be forfeited, and you may also be required to pay the remaining balance of the treatment in accordance with our cancellation policy.

​

Do I need a patch test?

Yes. Certain treatments require a patch test at least 48 hours before your appointment.

If a patch test is required, we will contact you after your booking with further instructions.
 

What should I do before my appointment?

Some treatments may require a consultation, patch test, or specific preparation beforehand.

We will advise you of any requirements when your appointment is booked. If you are unsure, please contact us.

​

How can I pay?

We accept cash, debit and credit cards, and bank transfers.

All major debit and credit cards are accepted with no additional charges.

​

Do you offer gift cards?

Yes. Gift cards are available for a specific treatment or for any amount of your choice.

Simply contact us with the treatment or value required, and we can provide either a printed gift card or a digital gift card sent by email.

​

Can I buy a treatment as a gift?

Yes. Treatments can be purchased as a gift using one of our gift cards.

​

Do you sell professional skincare or aftercare products?

Yes. We occasionally stock professional skincare, aftercare, and haircare products.

Please ask your therapist for personalised recommendations.

​

Do you have Wi-Fi?

Yes. Complimentary Wi-Fi is available for all clients.

​

Can I eat or drink in the salon?

We are pleased to offer complimentary tea, coffee, and water.

We kindly ask that food is not brought into the salon.

​

Is parking available nearby?

The nearest car park is St. George's Multi-Storey Car Park (paid parking).

Free parking is also available at:

• Asda (approximately a 5-minute walk)

• Tesco (approximately a 10-minute walk)

Please note that Tesco may require a minimum spend to qualify for free parking. We recommend checking the parking conditions and allowing sufficient time before your appointment.

​

Is the salon wheelchair accessible?

Yes. The salon is wheelchair accessible via the front entrance.

Please note that our toilet facilities are not wheelchair accessible.

If you have any accessibility requirements, please contact us before your appointment so we can assist you.

​

Can I bring children to my appointment?

For some appointments, children are welcome provided they are able to remain seated and entertain themselves quietly. We may also have colouring activities available.

However, children are not permitted during appointments for:

• Permanent hair removal

• Laser tattoo removal

• Full-body waxing

• Permanent makeup

If you are unsure whether children can attend your appointment, please contact us before booking.

​

Can I bring my pet?

Only registered assistance dogs are permitted inside the salon.

​

What if I have a medical condition or I am pregnant?

Please let us know before booking if you:

• have any medical conditions;

• have any allergies;

• are taking medication; or

• are pregnant.

Some treatments may not be suitable depending on your circumstances.

​

What is the minimum age for treatments?

The minimum age varies depending on the treatment.

If the treatment is for anyone under the age of 18, please contact us before booking.

​

Are your therapists qualified?

Yes. Every professional working at Reign of Beauty is fully qualified, fully insured, and experienced in their specialist field.

​

Are all treatments provided by Reign of Beauty?

All professionals working within Reign of Beauty are self-employed and independently rent a chair or treatment room within the salon.

Each practitioner is solely responsible for their own qualifications, professional insurance, treatments, pricing, and client care.

​

What if I'm running late?

Please contact us as soon as possible.

Where possible, we allow up to 10 minutes of lateness. Arriving late may reduce your treatment time or require your appointment to be rescheduled.

​

How do I contact my therapist after my appointment?

You can ask your therapist directly for their preferred contact details.

Alternatively, you can contact us via Facebook or Instagram, and we will happily pass your message on.

​

Cancellation Policy

We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations made with less than 48 hours' notice will be charged 100% of the treatment cost.

• Clients who fail to attend their appointment (no-show) must pay the full cost of the missed appointment before making another booking.

• Deposits are non-refundable in the event of late cancellations or no-shows.

• Some treatments require a patch test at least 48 hours before the appointment. Failure to attend the patch test may result in your appointment being postponed or cancelled.